Booking Procedure and Policies

Please read the following before booking onto any course:

You must:

Discuss your learning and development needs with your manager. 

Read the objectives of the course to ensure that it is appropriate to your needs and you meet the requirements of the target audience.
Please note that Learning and Development reserve the right to refuse admission to an individual who does not meet the requirement of the target audience.

With few exceptions the training is free of charge.   However, where training is booked but not attended a cancellation charge is applied.  Our charging policy is available at the point of booking. Please ensure you read the Cancellation and re-charge policy for non-attendance which applies to all our learning opportunities.

By booking onto a course, you and your manager/organisation are confirming that you have read, understand and agree to the above.

Booking onto a course

Before you can book onto our courses, you must request access to our One Source Learn system. 

Please email the learning and development team for a form and further guidance:

Confirmation of booking

Once your request has been appropriately approved, you and your manager will receive an automated notification.

You should not attend a course until you have received this confirmation.

We reserve the right to override requests and decline bookings not approved once a course is fully booked.

Data Protection Notice

Learning and development is committed to protecting your privacy, and takes its responsibilities regarding the security of our delegates’ information very seriously. The information provided by you when requesting or accessing our training is required for the purposes of service delivery, contractual obligations, course selection, monitoring, statistical returns, course and trainer evaluation and non-attendance reporting. The authority may pass certain details to third parties who work with the Council on Learning and Workforce Development. The Council is also under a statutory duty to share information with Government Agencies and or other parties where there is a legal or justified requirement to do so and to find out more about how we use your data please visit our Data Protection Pages at