Booking Procedure and Policies

A booking form must be completed for each course. Most of our courses only allow 3 delegates from one establishment to attend on a given date.

We request that managers book their staff on rather than individuals.


Bespoke Sessions

If a number of your staff require the same course we may be able to offer a bespoke session at your establishment. There will be a charge to run these sessions which is available on request.

Please contact for more information.


Before submitting a booking:


Identify the course and date

Booking forms will not be accepted without preferred date(s)

Ensure your organisation gives approval for you to attend

Learning and Development are not responsible for any bookings made without this approval

Read our cancellation policy

Attendance on our courses is free. Non-attendance or late cancellation may incur a recharge to your organisation.


Your booking 

Fully complete a booking form and return it to

Once we have received your form:

  • If spaces are available you will be booked onto the course
  • If no spaces are available you will be notified of alternative dates

  • Your booking will be confirmed using the email address provided
    Note that you may also receive an automated message from our system. However you will not be able to access any links this may include.

Cancelling your booking

All cancellation requests must be made in writing to with reason for cancellation.

Wherever possible an appropriate subtitute should be named (and attend) to avoid any recharges.

You will be contacted immediately if your cancellation incurs a recharge, as per our cancellation policy.



Data Protection Notice

Learning and development is committed to protecting your privacy, and takes its responsibilities regarding the security of our delegates’ information very seriously. The information provided by you when requesting or accessing our training is required for the purposes of service delivery, contractual obligations, course selection, monitoring, statistical returns, course and trainer evaluation and non-attendance reporting. The authority may pass certain details to third parties who work with the Council on Learning and Workforce Development. The Council is also under a statutory duty to share information with Government Agencies and or other parties where there is a legal or justified requirement to do so and to find out more about how we use your data please visit our Data Protection Pages at

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