Booking Procedure and Policies

Please read the following before booking onto any classroom course:

You must:

Discuss your learning and development needs with your manager, e.g. for Walsall Council staff this should be through your 1:1s and Annual Performance Conversation

Read the objectives of the course to ensure that it is appropriate to your needs and you meet the requirements of the target audience
Please note that Learning and Development reserve the right to refuse admission to an individual who does not meet the requirement of the target audience

Read our Cancellation and re-charge policy for non-attendance which applies to all our learning opportunities

Read our terms and conditions which set out expectations of delegates and the Learning and Development team

By booking onto a course, you and your manager/organisation are confirming that you have read, understand and agree to the above.

Booking onto a course

Walsall Council staff must book onto a course through their One Source account. We will not accept booking forms from internal staff. 

Staff external to Walsall Council

Before you can book onto our courses, you must request access to our One Source Learn system. This applies even if you had an account prior to July 2020.

Please email us for a form and further guidance:

Approving a course booking request

All of our classroom courses require manager approval:

Walsall Council Managers must approve staff course booking requests through One Source.

Guidance is available on Inside Walsall on the One Source pages

Confirmation of booking

Once your request has been appropriately approved, you and your manager will receive an automated notification.

You should not attend a course until you have received this confirmation

We reserve the right to override requests and decline bookings not approved once a course is fully booked


External learning events 

It is recognised that not all learning can be provided through the Learning & Development Team and therefore funding may be available for staff to attend an external event, conference or seminar.

This is only available to Walsall Council Adult Social Care employees.

If you wish to attend an external event you must submit a business case to your manager prior to application of approval for funding. 

Once approval has been received from your manager please complete the form on the link below to apply for Learning and Development funding.

Adult Social Care external learning events funding application form


Data Protection Notice

Learning and development is committed to protecting your privacy, and takes its responsibilities regarding the security of our delegates’ information very seriously. The information provided by you when requesting or accessing our training is required for the purposes of service delivery, contractual obligations, course selection, monitoring, statistical returns, course and trainer evaluation and non-attendance reporting. The authority may pass certain details to third parties who work with the Council on Learning and Workforce Development. The Council is also under a statutory duty to share information with Government Agencies and or other parties where there is a legal or justified requirement to do so and to find out more about how we use your data please visit our Data Protection Pages at