Private, Independent and Voluntary Sector (PIV)

Local councils with social services responsibilities commission public, private and voluntary sector providers to deliver services that meet the needs of their local population.

The majority of adult social care providers are within the private sector. Two thirds of care homes and over 70 percent of domiciliary agencies are operated by the private sector. Many of these providers also sell their services to private individuals.

Part of Walsall Council’s responsibility is to support the PIV workforce to drive up the quality of all services available to Walsall citizens who require our services.


The wider definition of providers includes ‘family’ or ‘informal’ carers

A carer is someone who spends a significant amount of their time providing unpaid support to a family member or friend who would not be able to manage without that support. This could mean caring for a relative, partner or friend who is ill, frail, disabled or has mental health or substance misuse problems.

According to the 2011 census, the number of people identifying themselves as a carer has increased from 5.2 million in 2001 to 5.8 million in England and Wales. This is projected to increase to 9 million by 2037.  In Walsall there are currently estimated to be over 30,000 people undertaking a caring role.

If you are a carer and need support or advice, please contact

Learning and Development

Providers and carers play an important role in adult social care and we offer training to Walsall Council staff to develop the workforce’s knowledge and understanding of these roles. 

Some of our opportunities are limited to the Council’s directly employed workforce, primarily those working in our reablement services (both community and bed-based), our range of day opportunity services, and respite services. These services all strive to maximise the independence of people who need support, and to help those who can to live without further reliance on formal services.

The majority of sessions, however, are also open to people working in the Private, Independent & Voluntary sectors, including care homes, as part of our responsibility to look to drive up the quality of all services available to Walsall citizens who require our support. We also share opportunities with colleagues in Health, both fostering joint-working and sharing knowledge and skills to care.

Please view our training programme or contact

Walsall Carers Centre can also provide advice and information on training specifically available to carers.

CQC are the independent health and adult social care regulator.  Their job is to make sure health and social care services provide people with safe, effective, compassionate, high-quality care and provide encouragement for them to improve.

CQC do this by monitoring, inspecting and regulating services to make sure they meet fundamental standards of quality and safety and publish their findings, including performance ratings to help people choose care. 

CQC offer specific guidance for providers – click here to view


Skills for Care is the employer-led workforce development body for adult social care in England. They work with employers and other partners to create a fit for purpose qualifications framework and practical resources to develop the skills, knowledge and leadership of the care workforce. Click here for more information


The Care Certificate is an agreed set of standards that define the knowledge, skills and behaviours expected of specific job roles in the health and social care sectors. It's made up of the 15 minimum standards that should be covered if you are 'new to care' and should form part of a robust induction programme. Click here for more information